Check in 15:00 – 20:00 hours

Check out 9:00 – 11:00 hours

(We kindly ask our guests to inform us promptly -from the evening before- regarding their check out time)

Please be aware that our late checkout policy and early check in policy are depending on our availability.

Our late checkout policy is as follows.

At 11:00 is the normal check out without additional charge. If late checkout can be provided, this is up to noontime without an additional charge. After noon guests will be charged the cost of an additional night.

Our early check in policy is as follows:

At 15:00 is the normal check-in time. If early check-in at 14:00 can be provided, this is without additional charge. In case of check-in at any time before 14:00, guests are being charged the cost of an additional night (the previous night).

Reservation Policy:

Τopos luxury stay Heraion requests 50% down payment to confirm reservation by pre-authorizing credit cards the day of the booking. Two days afterwards the down payment will be withheld.

Payment of the rest balance is requested 30 days prior to check in.

To confirm the reservation, in case you do not have a credit card, you can use the bank down payment option.

Accepted Credit Cards:

Visa, Euro / MasterCard.

No personal cheques accepted

Cash transactions at our properties cannot exceed EUR 500

Cancellation policy

Cancel 30 days or less before arrival: payment will not be refunded.

Cancel 31 days or more before arrival: full down payment will be refunded

Pets

Pets are not allowed. Exceptionally, pets could be allowed only after a prior written approval of Luxury stay Heraion. 

Smoking

Please note that smoking is not permitted on our properties.

Parties

Parties are not allowed

Children and extra bed policy

All children under 4 years stay on baby cot with an additional charge of 30€ per stay/reservation. 

Extra beds are being extra charged by 30€ per night

Any extra bed or baby cot is on request and has to be confirmed by Τοpos luxury stay Heraion

Extra Policies

• Garden & pool need some maintenance. You may meet our responsible staff each day of the week between 10:00 – 15:00.

Pool Rules

• Children must not use the pool without an adult resident in attendance.
• Do not apply any lotion/ sun cream on the body before entering the pool.
• Glass containers and other breakable items are not allowed in or around the pool area.
• The entrance of children to the swimming area must remain locked at all times. This is an important safety precaution.
• Use of air mattresses, inner tubes or large objects in the pool is not allowed.
• Noise, such as audio equipment and/or voice levels, must be maintained at a minimum volume.
• Any person with considerable exposed sub-epidermal tissue, open blisters or cuts is strongly advised not to use the pool. Any open wounds may become infected.
• People suspected of having infectious or communicable diseases may not use the pool.
• Do not swim when you are hungry, exhaustive, overheated and for at least an hour after the meal.
• Guests swim at their own risk. Topos luxury stay Heraion is not responsible for any loss or damage to any injury, disability or fatality even death arising from whatsoever reasons while exercising or playing in the swimming area.

These rules and regulations are subject to change any time without notice.

DETAILED BOOKING TERMS AND CONDITIONS

Please read these Terms & Conditions carefully as these are legally binding and within the province of the agreement between Topos luxury stay Heraion and yourself, as the contractor, determining the rights as well as the obligations of each contracting party.

1. BOOKING 

1.1 Our Booking Terms and Conditions and your Booking Form contain all provisions of your booking with Topos luxury stay.    This applies equally to the Client and to all guests included in the Booking Form as “Occupants”.

Employed professional staff (maids, chefs, butlers, hosts, chauffeurs, etc) are available for work for a total of 8 hours per day unless otherwise agreed between you and Topos luxury stay Heraion. If their services are required for additional hours per day there will be a surcharge for overtime.

10. USE OF THE PROPERTY 

10.1 Only you and your guests those persons stipulated above may occupy the Property. The number of guests staying overnight in the Property may not exceed the Maximum Occupancy indicated at the beginning and in the rental agreement. In the event the number of guests exceeds the Maximum Occupancy, we reserve the right to ask all guests to vacate the Property immediately.  

10.2 You shall use the Property only for the purpose for which it has been let to you (personal lodging). It is forbidden to sublease the Property, to use the premises for any kind of commercial use during the rental (photo shoots, seminars), and / or to hold parties for entertainment or a function involving a large number of invitees unless expressly agreed upon in writing by Topos luxury stay or the Owner. Should you make unauthorized use of the Property as indicated, we reserve the right to ask all guests to vacate the Property immediately and keep your Security Down payment as a reasonable penalty. You shall not sublet the Property under any circumstance whatsoever. Photographs taken at the Property cannot be used for publication or sold for profit without written authorization by Topos luxury stay Heraion and the Owner.

11. GUEST INJURY DISCLAIMER 

Topos luxury stay Heraion cannot be held liable towards you, the Occupants or your guests for any accident or injury that occurred during your stay under any circumstance whatsoever, except in case the accident or injury was caused by gross negligence on the part of Topos luxury stay Heraion.

12. SAFETY 

Topos luxury stay Heraion cannot be held liable towards you, the Occupants or your guests for any loss or misplacement of valuables left in the Property during your stay. You and your guests must keep the building’s entry and exit and alarm codes confidential.

13. CHILDREN 

Topos luxury stay Heraion will strive to inform you of the suitability of the Property for children. Please note that the supervision, safety and behavior of your children are your sole responsibility.

14. PETS 

Pets are not allowed in the Property, in general. Exceptionally, pets could be allowed only after a prior written approval of Luxury stay Heraion. An additional Security Down payment shall be requested. The amount may vary depending on the chosen property but will not be higher than your Security Down payment.

15. BEHAVIOR 

If in the opinion of Topos luxury stay Heraion the Owner or any other person in authority you, your Occupants or your guests, behaves in a manner which causes or is likely to cause danger, excessive disturbance (i.e. to neighbors) or damage to the Property (including common areas such as garages, elevators, pools etc.), or illegal actions or acts in breach of any provision in the Booking Documents and hereby, this Agreement may be terminated effective immediately, you shall all be requested to vacate the Property and Topos luxury stay Heraion will keep your Security Down payment as a reasonable penalty. In this event, you shall not receive any refund and you shall be held liable for any expenses incurred as a result of your behavior or the behavior of your Occupants or your guests.

Smoking is prohibited in our Properties.

16. DAMAGES / SECURITY DOWN PAYMENT

16.1. The Property shall be checked by the staff of Topos luxury stay Heraion  prior to and after the Rental Period. You shall be held liable for any proven damages or losses caused to the Property and its contents. We recommend that you ensure that your insurance policy covers accidental damage to the Property and its contents.

16.2. You shall be liable for all costs related to the loss of any keys οr remote controls provided to you at the beginning of the Rental Period.

16.3. Your Security Down payment shall be returned to you within 15 days from the end of the Rental Period. Potential proven damages or losses as per paragraph 6 will be deducted from your Security Down payment. In the exceptional case where the cost of repairing / replacing any proven damages exceeds the Security Down payment, you accept to cover the additional cost within 7 days of your notification by email.

17. COMPLAINTS AND PROBLEMS DURING YOUR STAY 

While both Topos luxury stay  and the Owner will do everything in their power to provide you with a trouble-free accommodation, a Property may present malfunctions like any other house. Our aim to mend any problem that arises within 24 hours may not always be feasible because of the time of day or day of the week, the location of the suite, the unavailability of technicians, etc. If you are dissatisfied with the Property or the service of a Supplier, please contact us immediately. It is a precondition for any compensation that you inform Topos luxury stay Heraion in writing of all complaints as soon as possible and in any event not after the end of your Rental Period.

18. FORCE MAJEURE 

Topos luxury stay Heraion  shall not bear any responsibility if the execution of this agreement is no longer possible because of force majeure. All of the following shall be considered force majeure: threat of war, an act of terrorism, industrial action, dangerous weather conditions, pandemic situations, fire, flood, drought, unexpected shutting down of an airport or harbor, and unforeseen changes to transport, time schedules or any other event which is beyond the control of Topos luxury stay Heraion.

19. PERSONAL DATA 

19.1. Topos luxury stay Heraion shall act in compliance with legislation pertaining to personal data protection. When you browse our website, we do not collect any information about you. All data are provided by you personally and enable us to process your final booking. These personal details will be retained in our database for future reference. Security measures are in place to ensure that our guests’ database is not accessible to any unauthorized company or individual.

19.2. Topos luxury stay Heraion does need to disclose some personal data to its Service Providers as well as to its Financial Administrator but shall not make the above-mentioned information available to other third parties without your explicit consent. For marketing purposes Elaia Luxury Suites requests your consent to the use of some of the stored information provided to contact you about your holidays and keep you up to date on current offers. If you do not wish your data to be stored, other than for our financial administration, please notify us by e-mail.

20. ADVERTISING AND INTERNET INFORMATION 

20.1. Topos luxury stay Heraion truly believes that the information and statements in the content of its website are accurate.

20.2. Every possible effort is made in order to fully and precisely describes each Property and services offered. Moreover, every possible effort is made in order to provide the services described on our website.

20.3. Topos luxury stay Heraion reserves the right to change published information, prices and availabolity mentioned on its website. On condition that such changes are communicated to you before the submission of the booking form, or after its submission but before the reservation is confirmed by Topos luxury stay Heraion, those changes are binding for both parties.

Topos luxury stay Heraion is not responsible for content, policies and services which are connected/linked to or accessible through its website.

21. INSURANCES 

You are responsible for your third-party liability, health and medical repatriation insurances. Topos luxury stay Heraion is not a travel agent, does not offer such insurances and shall not be held liable for the absence of such insurances.

22. PARTIAL CANCELLATION 

A partial cancellation of the provisions of the Booking Documents pursuant to an agreement between the parties or to the decision of a judicial authority shall not affect the validity of the Booking Documents in its entirety.

23. APPLICABLE LAW-JURISDICTION 

All disputes arising between you and/or your Occupants or your guests and Topos luxury stay Heraion and/or any of its directors, officers, or employees, from or in connection with the Booking Documents and/or your stay at the Property in general shall be settled by the Courts of Athens, Greece.